Refund Policy of Austin School of Furniture and Design
Special Situation Class Refund Policy (Updated: March 15th, 2020)
Due to the recent outbreak of the COVID19 disease caused by the Coronavirus in the United States and surrounding countries, fear of large gatherings has risen. As a result, many events have had to be cancelled or postponed. On a smaller scale, small businesses, especially those in the service industry have been hurt by decreased sales, cancellations and lack of attendance.
We want to make sure that our students and staff are as safe as possible. We understand that some individuals may be at-risk from COVID-19 and might need to cancel their class. We will respect that and encourage individuals to do so if they feel it is necessary but due to an increase in volume of cancellations we will be offering course coupons in lieu of full refunds in order to help the school’s cash flow weather the storm of this situation.
Safety is our top concern but we will be moving forward with classes as planned for now. We are monitoring the situation closely and are taking extra precautions to keep students and staff safe. We will update again if the situation changes to the point of us needing to reschedule classes.
We have taken the following precautions
– Signage has been posted
– Cleaning frequency has been increased
– Antiviral cleaning products are being used
– Hand sanitizers will be provided
– We encourage our students and teachers to not shake hands
– Don’t touch your face
– And most importantly, we ask that you stay home if you are feeling ill. Missing a class is fine. We will catch you up
Standard Class Refund Policy
If any student wishes to cancel their enrollment in a particular class at the Austin School of Woodworking she/he must email a written notice to Contact@austinschooloffurniture.com. Phone calls, text messages, social network comments, etc. will not be considered a valid cancellation notification.
All cancellations, regardless of the course value and time of cancellation will be charged a 5% processing fee. If a notice is dated and received prior to 2 weeks before the class start date, a full refund (minus processing fee) will be given. If a notice is given and received between 1 and 2 weeks notice then a 50% (minus processing fee) refund will be given. There will be no refunds, regardless of reasoning, given for notices with less than a weeks notice.
> 2 weeks = 95%
> 1 week = 45%
< 1 week = 0%
Reasoning and justification of enforcement of this policy are detailed as below and are not subject to negotiation. Cancellations are defined as failure or inability or unwillingness to attend all or any part of a class in which the student is enrolled regardless of reason be it illness, accident, medical related, death, death of another, auto breakdown, act of God, epidemic and/or act of another. The terms of this policy are in effect through the final day of the course.
In the unlikely chance that the Austin School of Furniture and Design will need to cancel a class itself we will first attempt to reschedule the course. If rescheduling is not possible, we will provide a full refund to students. If an enrolled student can not attend the rescheduled class, a full refund will also be given. ASFD reserves the right to cancel any class and reschedule or not reschedule if the minimum student limit is not met.
If a student would like to transfer to another course of equal or lesser value they may do so free of charge if an emailed notice is given prior to 2 weeks from the course start date.
ASFD does not offer refunds for tangible products or physical items it sells. Due to the uncertainty of shipping services it is impossible for us to ensure the quality of items upon delivery. Although, we can guarantee that we will do everything in our power to provide high quality goods and high quality services to ship those goods.
Austin School of Furniture and Design operates its own website, which provides the woodworking to Austin and the greater Texas area.
This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to take woodworking classes from us.
Information Collection and Use
For a better experience while using our website, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.
We want to inform you that whenever you visit austinschooloffurniture.com, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our website that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.
Our website uses these “cookies” to collect information and to improve our woodworking classes. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our website.
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to Other Sites
Our Services do not address anyone under the age of 18. We do not knowingly collect personal identifiable information from children under 18. In the case we discover that a child under 18 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.